At Grand Residency, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information shared with us through our website and hotel services.
We may collect personal information including your name, contact number, email address, postal address, identification details, and reservation information when you make a booking or contact us.
Your information is used to process reservations, provide hotel services, respond to enquiries, improve guest experiences, comply with legal requirements, and communicate important updates related to your stay.
Booking and payment information is collected solely for reservation management and transaction processing. Sensitive payment details are handled through secure payment providers and are not stored beyond operational requirements.
We may contact you regarding reservation confirmations, check-in information, special requests, service updates, and promotional offers where permitted by applicable laws.
When visiting our website, certain technical information such as browser type, device information, IP address, and usage patterns may be collected to improve website performance and user experience.
Our website may use cookies and similar technologies to enhance functionality, remember preferences, analyze website traffic, and improve overall browsing experience.
We do not sell, rent, or trade personal information. Information may only be shared with trusted service providers, payment processors, legal authorities, or business partners when necessary to provide services or comply with legal obligations.
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Personal information is retained only for as long as necessary to fulfill operational, legal, regulatory, accounting, or security requirements.
Our website may contain links to external websites. Grand Residency is not responsible for the privacy practices, content, or policies of third-party websites.
Guests may request access to their personal information, correction of inaccurate information, or deletion of data where permitted under applicable laws and regulations.
We do not knowingly collect personal information from children except when provided by parents or guardians for reservation purposes.
Personal information may be disclosed if required by law, court order, government authority, or to protect the rights, safety, and security of the hotel, its guests, and employees.
This Privacy Policy may be updated from time to time. Any revisions will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.
For any questions regarding this Privacy Policy or the handling of personal information, guests may contact Grand Residency directly through the contact details provided on the website.